pragmatik Privacy Policy
This page describes what we collect when you use pragmatik and how we keep that data protected. We collect personal information during account registration, identity verification, and payment processing. Your data is encrypted, stored securely, and shared only with licensed payment processors and regulatory authorities as required by law.
Our privacy practices on pragmatik comply with data-protection regulations in the jurisdictions where we operate. We do not sell your personal information to third parties for marketing. We do not track your betting behaviour across other websites. Your privacy on pragmatik is a core responsibility we take seriously.
This policy outlines what information we collect, how we use it, who has access to it, and what rights you have over your data.
What We Collect on pragmatik
Account Registration Data
When you open an account on pragmatik, we collect your full name, email address, phone number, and date of birth. We use this information to create your account, communicate with you about your account status, and verify your identity. We also collect your residential address during the account verification process.
We ask for this information to comply with know-your-customer (KYC) and anti-money-laundering (AML) regulations. These regulations apply in all jurisdictions where pragmatik operates, and we follow them strictly regardless of where you access pragmatik from.
Identity Verification Documents
Before your first withdrawal on pragmatik, we require identity verification. You will upload a government-issued photo ID (such as a passport, national ID card, or driving license) and proof of address (such as a utility bill, bank statement, or rental agreement). We store these documents securely and do not share them with third parties except as required by law or to prevent fraud.
We use automated systems to verify your documents. If verification fails, our team may review your documents manually. This process typically completes within a few hours. Once verified, we retain your documents for as long as your account is active, plus a retention period required by financial regulations.
Payment and Transaction Data
We collect information about every deposit and withdrawal you make on pragmatik. We record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the date, and the status. We use this information to process your transactions, prevent fraud, and comply with financial regulations.
We do not store your full payment method credentials (such as your full credit card number or bank account number). Payment processing is handled by licensed third-party processors who comply with PCI DSS (Payment Card Industry Data Security Standard) and equivalent regulations.
Betting and Activity Data
We record your betting activity on pragmatik — the matches you bet on (Liga 1, Piala AFF, Piala Indonesia), the games you play (live blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza), and the esports markets you trade (Mobile Legends, Free Fire, PUBG Mobile). We use this data to settle bets accurately, prevent fraud, and improve our platform.
We do not sell this betting data to third parties. We may use aggregated, anonymized data to identify trends (such as popular markets or peak trading times), but we never identify individual users in such reports.
How We Use and Protect Your Data on pragmatik
Data Security on pragmatik
We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. Your password is hashed using strong algorithms; we never store your plaintext password. Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.
We store your data on servers in secure data centres. Some of our servers may be located outside your jurisdiction; by using pragmatik, you consent to this cross-border data transfer. We enforce the same security and privacy standards on all our servers, regardless of location.
Third-Party Access and Payment Processors
We share your personal data with third-party payment processors to process your deposits and withdrawals. These processors include the e-wallet and bank partners who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions. We require all processors to sign data-processing agreements that ensure they protect your data with the same standards we use.
We also share data with regulatory authorities and law-enforcement agencies when required by law or court order. We do not voluntarily share data with authorities unless legally compelled. If we receive a request to share your data, we will notify you unless the law forbids us from doing so.
- Data Retention
- We retain your account data for as long as your account is active. After closure, we retain data for the period required by applicable financial and tax laws (typically 5–7 years).
- Cookies and Tracking
- We use cookies on pragmatik to remember your login session and to prevent fraud. We do not use cookies to track you across other websites.
- Mobile App Data
- Our Android APK and iOS app request permission to access your device's camera (for ID upload), storage (for temporary files), and notifications. We do not access other device data without your explicit consent.
Your Rights Over Your Data on pragmatik
You have the right to request access to your personal data on pragmatik. Contact our support team, and we will provide a copy of your data in a readable format. You also have the right to request that we correct inaccurate data. If we maintain incorrect information about you, we will update it promptly.
You have the right to request deletion of your data, subject to legal retention requirements. If you close your pragmatik account and we are not required to retain your data by law, we will delete it within 30 days. However, we may retain transaction records and identity verification documents for the periods mandated by financial regulations.
Contact for Privacy Questions on pragmatik
If you have questions about how we use your data on pragmatik, or if you wish to exercise your data rights, contact our privacy team via the contact form on pragmatik.app or via email. We respond to privacy requests within 10 business days. For urgent concerns, use the in-app support interface to request priority handling.
Our commitment to your privacy on pragmatik reflects our respect for your personal information. Whether you access pragmatik from Jakarta, Surabaya, Bandung, Medan, or another supported location, we apply the same protective standards to your data. We do not compromise your privacy for business convenience, and we comply with the strictest data-protection regulations in every jurisdiction where we operate.
We review this privacy policy periodically and update it to reflect changes in our practices or legal requirements. If we make material changes, we will notify you via email and in-app notification. Your continued use of pragmatik after such notification constitutes your acceptance of the updated policy.
Service availability
We at pragmatik offer our platform and services only in jurisdictions where online gaming and sports betting are permitted by applicable local law. We do not operate in regions where online wagering is prohibited or restricted by local regulations. Our services are available exclusively to users accessing pragmatik from supported territories. We do not actively target or knowingly serve users from jurisdictions where our platform is illegal. Access to pragmatik is subject to full compliance with local regulations in your geographic area. We regularly review and update our operational territories, and we adjust our access controls to reflect changes in local law. If you are uncertain whether pragmatik is available in your location, we recommend consulting your local regulations before attempting to access our platform. Our terms of service outline the full geographic scope of our operations and the territories where we do not provide services. We reserve the right to restrict or terminate access to users in unsupported jurisdictions at any time. We work actively with local regulatory authorities and legal bodies in each jurisdiction where we operate to ensure that our services comply with applicable standards. If you believe you are accessing pragmatik from a restricted area, please contact our compliance team for clarification. We prioritize jurisdiction compliance and legal adherence above all other operational considerations.
Account eligibility
To create an account on pragmatik and access our gaming and sportsbook services, you must meet the eligibility requirements established by the laws of your jurisdiction. We do not impose a universal minimum age; instead, we require that you comply with the age of majority in your own jurisdiction. You are solely responsible for verifying that you meet your local legal age and eligibility requirements before creating a pragmatik account. During account registration, we collect your full name, email address, phone number, and date of birth. We use this information to verify your identity and to comply with know-your-customer (KYC) regulations applicable to your region. If you are below the age of majority in your jurisdiction, you are not eligible to use pragmatik, and we do not knowingly accept accounts from minors. If we discover that an account holder is underage, we will immediately close that account and forfeit any balance. We do not provide account controls, account preferences, loss limits, or other responsible-gambling features as standard account settings, as these are jurisdiction-specific regulatory requirements that vary significantly. If your local law mandates such features, we will provide them upon your request or implement them as required by your local regulators. Your pragmatik account is personal, non-transferable, and intended exclusively for your sole use. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.
Local-law responsibility
Users of pragmatik are solely responsible for verifying that their access to and use of our platform complies fully with the laws and regulations of their own jurisdiction. We do not provide legal advice, and we make no representation or warranty that our services are legal in your location. Before you access pragmatik or place any wager, you should thoroughly review the laws of your country, state, province, or other applicable territory to determine whether online gaming and sports betting are permitted. If online gaming, online sports betting, or online wagering in any form is prohibited in your jurisdiction, you must not access or use pragmatik. We are not liable for any legal consequences, penalties, fines, or adverse outcomes that result from your use of pragmatik in a jurisdiction where it is prohibited or restricted. By accessing pragmatik, you acknowledge and accept that you have independently verified the legality of our services in your location and that your use of pragmatik is in full compliance with all applicable local laws. If the laws of your jurisdiction change, or if you relocate to a new jurisdiction, you are responsible for updating your understanding of the legality of pragmatik in your new location. We may restrict, suspend, or terminate your account if we determine that you are accessing pragmatik from a jurisdiction where it is prohibited, or if your use violates applicable local law. We reserve the right to report suspected illegal access to relevant authorities if required by law or if we reasonably believe that your access violates local regulations.
Data and privacy scope
We at pragmatik collect personal data from users for account creation, identity verification, payment processing, fraud prevention, and regulatory compliance. Our full privacy policy is available on this page. During account registration and verification, we collect your full name, date of birth, email address, phone number, and residential address. For enhanced account verification, we may request a government-issued photo ID (such as a passport, national ID card, or driver's license) and proof of address (such as a utility bill, bank statement, or rental agreement). This information is used to comply with know-your-customer (KYC) and anti-money-laundering (AML) regulations that apply in the jurisdictions where we operate. All personal data is stored securely using industry-standard encryption protocols and is protected against unauthorized access. We do not sell, rent, or disclose your personal information to third parties for marketing purposes. We share your data only with licensed payment processors, regulatory authorities, and law-enforcement agencies when required by law or court order. We retain your personal data for as long as your pragmatik account is active, and for a retention period after account closure as required by applicable data-protection and financial-regulation laws. You have the right to request access to your personal data, to correct inaccuracies, and to request deletion of your data subject to legal retention requirements. To exercise these rights, contact our privacy team using the contact form available on our website.
Contact for legal inquiries
If you have legal questions, compliance concerns, or inquiries regarding pragmatik, you may contact our legal team through our website's contact form or via email. We aim to respond to legal inquiries and compliance questions within five business days. For urgent matters or escalations, you can request priority handling through our in-app support interface, and our compliance team will prioritize your request accordingly. Our legal team handles questions regarding jurisdiction compliance, account eligibility, data privacy, withdrawal restrictions, settlement rules, account suspension, and regulatory matters. We also accept inquiries from regulatory authorities, government agencies, and law-enforcement bodies. If you are a regulator, government agency, or law-enforcement organization seeking information about pragmatik or a specific user account, please contact our legal department with appropriate official credentials and a formal legal request. We comply with all valid legal requests, court orders, and regulatory demands as required by applicable law. Our legal contact information is provided in the footer section of pragmatik.app and in our complete terms of service. We do not provide legal advice through our support channels, and any responses from our legal team are informational only and do not constitute legal counsel. If you require independent legal advice regarding your use of pragmatik, we recommend consulting a qualified attorney licensed to practice in your jurisdiction.